Are you passionate about customer service and have an eagerness to make an impact on both the people around you and your business environment? Please keep reading if you’re up for the task of truly making a difference!
At Sandvik Rock Processing Solutions, we’re now looking for a new Parts Specialist with excellent service skills and an ability to share knowledge, while at the same time driving continuous improvement of service offerings to our customers.... Visa mer
Are you passionate about customer service and have an eagerness to make an impact on both the people around you and your business environment? Please keep reading if you’re up for the task of truly making a difference!
At Sandvik Rock Processing Solutions, we’re now looking for a new Parts Specialist with excellent service skills and an ability to share knowledge, while at the same time driving continuous improvement of service offerings to our customers. This is a great opportunity for you to be part of an ever-changing organization, while influencing and developing both our digitalization and globalization!
About your job
As a Parts Specialist, you’re part of a highly motivated team and your overall mission is to support Sales Areas when it comes to spare and wear parts. Tasks which are a natural part in the role are:
You proactively support the needs of Service operations in new projects to secure the availability of spare and wear parts when new products are launched as well as ensuring that customer documentation (SPC) is correct and valid
Manage the spare parts process in product development projects, including identification of new spare parts, components, sets and kits, set-up of item codes and requisitions, and preparing stocking recommendations
Keep up to date on the changes in the product/services portfolio
Maintenance of SMC Logistics Maintenance and Distribution System
Provide specification and documentation for components and retrofit kits
Provide spare part recommendations
Assist logistics and regions with solutions for alternative parts, interchangeability, upgrades
Handle the Technical Support Desk
The location is Svedala, and you report to the Technical Support Manager and this position currently allows for a hybrid working schedule.
About you
We’re looking for someone with a relevant professional background and solid experience of similar work. Beneficial to this role is your ability to read and understand mechanical drawings of hydraulics and electronics. You’re preferably tech-savvy and take great joy in understanding how parts fit and work. Working with global customers requires excellent English skills, both verbally and in writing.
With your excellent communication skills, you easily connect with people at all levels of the organization, and you build strong relationships based on honesty, respect and trust. Being service minded, you truly take care of the customer, interact with them and make others listen and understand. You have a structured way of working and learning new things enabling you to grow your expertise excites you.
Our Sandvik culture
Sandvik is a high-tech and global engineering group, rapidly developing into new, digital offerings. We believe in a collaborative and inclusive culture, where innovations are part of everyday life. For us, it’s clear that our diversities form a solid foundation for achieving great results. Learn more by visiting our website, LinkedIn or Facebook.
Application
We look forward to your application and ask you to send it no later than February 26, 2023. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0049797).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact:
Martina Javerand, Technical Support Manager, +46 (0)40 406 342
Juha Kairala, Global Service Operations Manager,
[email protected]
Union contacts – Sweden
Mårten Lindberg, Unionen, +46 (0)40 409 240
Riccardo Repetto, Akademikerföreningen, +46 (0)40 409 394
Michael Wicktor-Ohlsson, Ledarna, +46 (0)40 409 025
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Ulrika Gruffman
Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition. In 2021, sales were approximately 7.6 billion SEK with about 2,100 employees.
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